Focus on what matters:
growing your business

Let us source and manage your day to day contact center operations so you can focus on your #1 mission: growing your business. Get the help and support you need to provide exceptional customer experiences to propel your business.

Learn how!

How we can
help you grow

Your business is unique, but off-the-shelf contact center options aren’t. Navigating the setup of your contact center is far from easy and maintaining the day-to-day management is even harder. You shouldn’t have to shell out wads of cash and commit to years of a service that isn’t tailored to your business. That’s why we offer contact center management services - including trained agents, integrated technologies, and hands-on operational management - so the needs of your business are supported, every day.

Setting up your first contact center?

Your company has reached the point where customer service is competing with other priorities, but letting go of customer interactions is hard. Get the help you need with the confidence that your business is in good hands.

Time for a transition?

Your current contact center solution may have been okay for a while, but it’s time to take it to the next level. Get the services you now need with low up-front fees and without the long-term contract.

Just need some advice?

You don’t need a full contact center solution, but you would like a little help to guide you through some pressing questions. Get best-in-class advisory services for all your contact center needs from people who care.

Why choose
CCaaS Consulting?

I have worked with some awesome companies, both big and small, supporting their customer journey and contact center operations. I have seen what works and what doesn’t, and have noticed small-to-mid sized companies have a real need for customized and managed contact center solutions. That’s why I started CCaaS Consulting. I work with you because I care about your business and your customers. I know that to make you successful we need to make your customers happy.

Brian Fussell Founder & CEO

Brian is an experienced global operations professional with demonstrated success in leadership, strategic execution and improving contact center metrics. He has managed contact centers around the world for companies of all sizes, from small solar startups of 25+ agents to a 400+ agent team for the largest direct to consumer marketing company in the US. He has proven his ability to drive business objectives and demonstrate measurable returns on investments.

Brian holds a Bachelors in Economics from the University of Colorado at Boulder and resides in Los Angeles.